We at Nicole Henry, whose place of business is 74A High Road, Wanstead, London E11 7RJ, United Kingdom know that you care how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly.
The main pieces of information we collect are:
Mobile phone number
There are a few occasions when we might collect information from you. These include when:
You first call or email us to make an enquiry about our service; or to make an appointment to meet us
You give us this information face-to-face if we meet on any occasion
You attend your first session and sign our parental consent form*.
*The Consent form will be issued for each child a parent/guardian will have to sign this if the child is between the ages of 5-15years old. Children from the age of 16-18 years old have the right to sign the consent form on their own behalf but are not subject to. The Consent form outlines that all sessions are kept confidential this is between the child and counsellor.
We will not collect this information from you at any other time.
We do not have any features that collect any information from you via a contact form, comment boxes or payment facility on our website.
We collect information from yourself directly.
We do not collect your data in any other way. We will only ever get it from you.
Protecting your information
Nicole Henry is an experienced counsellor, fully trained in the importance of maintaining confidentiality. We go to great lengths to keep all your information safe. We invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We make sure we manage it in accordance with our legal responsibilities under applicable data protection laws.
However, no internet-based platform, including email, is 100% secure, so we cannot be held responsible for unauthorised or unintended access that is beyond our control. When we communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth. We remain mindful of this and ensure that we do everything in our capability to protect your personal information.
After we have received your information, there are a few ways in which we might use it to ensure we give you the best possible service. They include:
To help us to identify you when you contact us
To contact you to make, confirm, cancel or reschedule appointments
To respond to any queries or complaints that you raise
If we have a legal obligation to use or disclose information about you for instance, where we are ordered by a court or regulatory authority
For any other purpose to which you agree
Keeping your information safe
We want you to know that we will never sell or pass on your personal information to third parties for their own purposes.
As all therapists are required to keep appropriate records of their client work, Nicole may keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information we collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or on a password protected secure computer in accordance with data protection laws.
Nicole Henry keeps her own notes and they are never shared with anyone, even other therapists within the practice.
Our professional insurance requires that all our records are kept for 5 years after which time they will be destroyed.
Nicole Henry will only ever communicate with you via email or text message, outside of our face to face sessions.
Third part websites
Like most websites, we use ‘cookies’ to help us improve how we create, and how you use, our site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.
Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally.
We want to make sure you’re in control of how we use and keep your information.
You have the right to:
be told how your personal information will be used;
request a copy of the information we hold about you;
update or amend the information we hold about you if it is wrong;
change your communication preferences at any time;
ask us to remove your personal information from our records (see ‘Protecting your information’ above);
request an electronic copy of your personal information be sent to you, or another organisation;
raise a concern or complaint about the way in which your information is being used.
Nicole Henry, 74A High Road, Wanstead, London, E117RJ
Last updated September 2019